Shipping Policy

Thank you for shopping with Jennie Kilcup Watercolors! Each order is carefully prepared and packaged to ensure your artwork and products arrive safely.

Order Processing & Shipping

Most orders are processed and shipped within 4–6 business days after your order is placed.

Mugs & Tote Bags: These items require additional production time. Please allow 4–5 business days for production before shipping.

Business days do not include weekends or holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping and delivery times may vary depending on your location and the shipping carrier. Please note that processing times do not include transit time.

We are not responsible for shipping delays caused by carriers once packages have been shipped.

Return & Refund Policy

Thank you for supporting Jennie Kilcup Watercolors! Every purchase means so much to my small business.

All sales are final. We do not accept returns or exchanges unless an item arrives damaged during shipping.

If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photographs showing the damage, including the packaging.

Once the damage has been reviewed and confirmed, we will gladly arrange a replacement or refund.

Refunds or replacements for shipping damage cannot be processed without photographic documentation.

Thank you for your understanding and for supporting my artwork!

These policies do not limit any rights or remedies provided by applicable law.